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E09-PC-40: Draft Advice on Customer Complaint Handling, Reporting and Classification   
ERGEG Public consultation: 2009/10/01-2009/12/02

 

ERGEG Workshop :  25 February 2010 from 11:00 to 15:30 hours
Marriott Brussels Hotel 
located at:  rue Auguste Orts 3-7, B-1000 Brussels

Please note that places for the workshop are limited and registration is subject to confirmation.
  
    Background     
    Consultation Documents     
    Public Responses     
    Public Hearings     
Documents under Public Consultation
E09-CEM-26-03E09-CEM-26-03  
Draft Advice on Customer Complaint Handling, Reporting and Classification
Adobe Portable Document Format  Document Size: 394334 bytes 

Outcome of the Public Consultation
E10-CEM-33-05E10-CEM-33-05  
Final Guidelines of Good Practice on Complaint Handling, Reporting and Classification, 10 June 2010
Adobe Portable Document Format  Document Size: 415228 bytes 

E10-CEM-33-05aE10-CEM-33-05a  
Evaluation of Responses to the Public Consultation on draft Guidelines of Good Practice on Complaint Handling, Reporting and Classification, 10 June 2010
Adobe Portable Document Format  Document Size: 382001 bytes 

Updates
C11-RMC-48-03C11-RMC-48-03  
Update to Annex 2 of GGP on Customer Complaint Handling, Reporting and Classification. ADR practices: case studies, 06 June 2011
Adobe Portable Document Format  Document Size: 750128 bytes 
 
       
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