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 GGP on Indicators for Retail Market Monitoring for Electricity and Gas
Ref. E10-RMF-27-03, October 2010
The Draft GGP on Retail Market Monitoring for Electricity and Gas were issued for public consultation in spring 2010. To view the consultation documents, please click here
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Status Review of the Implementation of EC Good Practice Guidance for Billing
Ref. E10-CEM-36-03, 8 September 2010
Following the presentation by the European Commission of its Good Practice Guidance for Billing at the 2nd London Forum in 2009, the Forum asked ERGEG “to provide a short monitoring report at the next Forum on the progress towards the implementation of the Working Group’s recommendations”.
This Status Review evaluates, as far as possible, the level of implementation of the Good Practice Guidance for Billing within ERGEG member and observer countries. The Guidance – and consequently the present Status Review – covers paper bills for household customers which refer to calculations of amount to pay related to consumption, either actual or estimated (regular bills – monthly, bimonthly and quarterly – as well as annual reconciliation bills). Furthermore, the report presents the status quo of energy billing requirements as well as the different approaches countries may have chosen to provide requirements and guidelines on billing form, content and design.
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Status Review of End-User Price Regulation as of 1 January 2010
Ref: E10-CEM-34-03, 8 September 2010
This Status Review is a follow-up to ERGEG’s 2007 Position Paper of End-user Energy Price Regulation and ERGEG’s Status Review of End-User Price Regulation as of 1 July 2008. The report provides an overview of the state of play of energy price regulation in ERGEG member and observer countries as of 1 January 2010 and looks at whether there has been progress towards markets without regulated end-user prices. As of 1 January 2010, in a still significant number of countries (18 in electricity (out of 30 countries) and 15 in gas (out of 25 countries)), end-user regulated prices exist on at least one of the various market segments: households, small businesses, medium-sized to large businesses and energy-intensive industry. Meanwhile 11 countries in electricity (out of 30) and 9 countries in gas (out of 25) have fully opened their markets without any price regulation.
In most of the countries with end-user regulated prices, the share of eligible customers supplied under regulated prices is more than 80%, in each of the market segments considered, which indicates a lack of competition in the retail market. This share is close to 100% for the household segment in most of these countries. Since ERGEG's review of the situation as of 1 January 2008, price regulation was removed (for at least one market segment) in 4 countries for electricity and 4 countries for gas. Meanwhile, 5 out of 17 ERGEG member and observer countries with price regulation have adopted a roadmap towards a competitive market without end-user price regulation for electricity, and 1 out of 15 countries for gas.
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GGP on Customer Complaint Handling, Reporting and Classification
Ref. E10-CEM-33-05, June 2010
The Draft GGP on complaint handling, reporting and classification were issued for public consultation in 2009. To view the consultation documents, please click here
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